Refund policy
At PAKBUYNEXA, customer satisfaction is our top priority. We want you to love what you ordered — but if something isn't right, we're here to help.
Eligibility for Returns
- Items can be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
- Digital products, downloadable files, and gift cards are non-returnable and non-refundable.
- Items marked as "Final Sale" or purchased during clearance promotions.
- Products damaged due to misuse or normal wear and tear.
How to Request a Return
- Contact our support team at [your email] within 7 days of receiving your order.
- Provide your order number and a brief description of the issue (include photos if the item arrived damaged or incorrect).
- Our team will review your request and provide return instructions within 2 business days.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval status.
- Approved refunds are processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.
Exchanges We currently do not offer direct exchanges. If you'd like a different size, color, or product, please return the original item for a refund and place a new order.
For any questions regarding returns or refunds, please reach out to our customer support team — we're happy to help.